Designed to Last
Life Floor is engineered specifically for aquatic environments. Our warranty is designed to provide our customers with the best coverage to keep facilities running and guest experiences positive.
The chart below explains our warranty coverage, which is dependent on tile thickness, installer type, and extreme conditions.
Our North American customers will receive the highest warranty coverage when contracting installation with our Preferred Installation Partner, Inside Edge Safety Surfaces.
If you have a Life Floor project that's already been installed, register your warranty here to receive important product updates and follow-ups from our team.
Life Floor® warrants all ⅞” and ⅜” thick Life Floor® tiles to be free of defect in workmanship or materials for a term of five (5) years from the date of delivery of the Products (the “Warranty Period”). Life Floor® warrants all 3/16” thick Life Floor® tile orders for a term of two (2) years from the date of delivery of the Products (the “Warranty Period”). Warranty does not cover color changes of any kind. Life Floor® requires Preferred Installation Partners to warrant all installation services they provide to be free of defects in workmanship and adhesion for a term of two (2) years from the date of completion of the installation of the Products (the “Warranty Period”). Life Floor® requires Certified Installers to warrant all installation services they provide to be free of defects in workmanship and adhesion for a term of one (1) year from the date of completion of the installation of the Products (the “Warranty Period”). If an installation warranty occurs during the Warranty Period it will be the responsibility of the Installer to repair or replace the tiles. Life Floor® does not warranty installation services.
Limitations to the warranty period include areas of extreme traffic, extreme UV exposure, and extreme chemical exposure. Extreme traffic defined by areas with annual traffic of 250,000 users or greater. Extreme UV exposure is defined by more than 90 days of daytime in the “Very High” or “Extreme” category UV index of 10 or higher as defined by the World Health Organization UV index within a 365 day period. If customer purchases a Life Floor product with additional UV additive, then the Extreme UV condition does not apply. Extreme chemical exposure defined as water chemistry used on the product with more than 28 days cumulative time in a 365 day period outside of the “ideal” set in APSP Water Quality Standards. Life Floor® warrants all Products in areas of extreme traffic, extreme UV exposure, and extreme chemical exposure for a term of two (2) years from the date of delivery of the Products if installed by a Certified or Preferred Installation Partner and one (1) year from the date of delivery of the Products otherwise. Life Floor® does not warranty any purchases if the Customer knowingly purchases factory second (defective) quality material.
The Customer shall notify Life Floor® in writing within thirty (30) days of the discovery of a defect causing the Products to be noncompliant with this express warranty. Any such notice must be received during the Warranty Period in order to be valid. If Life Floor®, after testing (or performing an on-site audit), determines that there is a defect causing the Products to be noncompliant with this express warranty during the Warranty Period, Life Floor®’s sole responsibility under this express warranty shall be either to repair or replace, at Life Floor®’s option and expense, any such defective Product. Life Floor®’s express warranty herein set forth is expressly conditioned upon the proper maintenance, care, and use of the Products. Improper maintenance, care, and/or use of the Products will invalidate the warranty including failure to follow the Life Floor® Recommended Cleaning Process. See Life Floor® owner’s manual for further limitations on use.
Note: This warranty is effective as of August 2020. Purchases of Life Floor® before August 2020 are grandfathered into Life Floor®’s previous warranty. Please contact us if you have questions or if you need to file a claim.
The warranty above exclusively covers the regions of North America and the Caribbean when contracted with Inside Edge, our Preferred Installation partner. For all other regions, please refer to our CSD terms and conditions here.